I CANT FIND A GARMENT THAT I WANT FROM YOUR LOOKBOOK IN YOUR SHOP. WHERE CAN I BUY IT?
You can get in touch with us on the contact us page, where we will be able to inform you if this product can be made to order. This will be dependent on the yarns we stock. We are more than happy to receive additional requests such as colours, sizes, and style.
MY SIZE IS NOT AVAILABLE ON YOUR WEBSITE. IS IT POSSIBLE TO REQUEST AN ADDITIONAL SIZE?
Please fill out the ‘Contact us' form with a size request. We will be able to inform you if this is possible for us to produce.
IS IT POSSIBLE TO PLACE AN ORDER FOR A GARMENT FROM YOUR PAST SEASON LOOKBOOKS?
There is a possibility that we might hold some stock on the garments you want from past seasons. However, depending on the yarns available, we might be able to knit the garment as a custom order for no additional cost.
HOW DO I RETURN AN ORDER?
Please use the return form on our website and send us the package via a tracked service within 15 days of receiving the order. Please read our Shipping and Return Guidelines.
HOW LONG DO I HAVE TO CHANGE MY MIND REGARDING THE GARMENTS I BOUGHT?
If you are within the UK,you have 15 days to email us with a return request from the date of receiving your order. If you are based outside the UK, you have 20 days.
WHO CAN I SPEAK TO ABOUT THE SIZE AND FIT OF A CERTAIN ITEM?
There is a comprehensive size guide available on our website. If you require further details, please contact us and we will be happy to offer you further assistance.
HOW DO I GET FURTHER INFORMATION ABOUT A PARTICULAR PRODUCT?
If you require any further information about a product, please contact us and we will be happy to answer any queries.
HOW DO I USE MY DISCOUNT CODE?
If you have a discount code, enter your unique number at the checkout stage when prompted and your discount will be applied automatically.
DO YOU MAKE CUSTOM MADE GARMENTS?
Yakshi attends to custom made orders for customers who would like something special for an occasion or something that they might not be able to find elsewhere. We can do menswear, womenswear, dog wear, home wear, absolutely anything knit related. To discuss your requirements, please contact us and she will be in touch with you. You can expect a response within 24 hours. Please note that you may be required to come into our studio for initial fittings so we can make sure everything fits well.
IS IT POSSIBLE TO AMEND MY ORDER ONCE I HAVE PLACED IT?
As we make garments upon order, It will depend on what stage of the process your order has reached. Please email us to check the status of your order and we can advise further.
HOW DO I CANCEL MY ORDER?
If for any reason you wish to cancel your order, please contact us immediately after placing your order as we may begin the order instantly.
DO YOU GET PRODUCTS BACK IN STOCK?
We produce very limited quantities of best selling styles and everything else is upon order. Should you wish to enquire about availability of a certain item, please send us an email with the item name or description and we should be able to assist you.
HOW AND WHERE ARE YOUR PRODUCTS MADE?
Our garments are all currently produced in Britain majority of which are using Hand Knitting Machines (Domestic Machines), which is very labour intensive. We dedicate a lot of time and attention to each of our pieces. Each garment takes roughly about 2-3 days to finish. We also work on freelance basis with graduates and also students who have done placements with us, which help them keep knit busy. We believe this is a great way to help them out with experience while they are looking out for jobs. In addition, most of the pieces are knit by the designer herself.
We also have some styles made in Leicester using electronic machines, just for the ones we cannot do ourselves.
WHY DO YOUR MADE TO ORDER GARMENTS HAVE A LONGER DELIVERY PERIOD?
As the garments are produced when the order is received, using hand-knitting machines, it takes slightly longer. Each garment takes upto 3 days to finish due to the artisanal element in our designs. So please be patient with us, we will always inform you of the timeline.