Shipping Information :
We aim to dispatch all our made to order products within 1-7 working days.For products that are in stock, you are able to select First Class delivery. You will be informed of the delivery date via email.
Royal Mail | Second Class Signed For - £3.95 - free for orders over £50
Royal Mail | First Class Signed For - £6.50
DPD/DHL | International Tracked - £23
All orders over £50 qualify for free delivery. We post the order via Royal Mail second class signed for.If you wish to have your item delivered quicker, please opt for First Class Delivery.
For Yarn Orders :
The cost will be calculated depending on weight of yarn at checkout.
Upto 1 kg - Royal Mail | Second Class - £3.95
1+ kg - CSM | Next Day Tracked - £11.20
Collection | You are welcome to collect your order during working hours from our studio based in Nottingham or Leicester. Please select this option on the checkout page or get in touch with us to confirm.
*Please contact us if you have any enquiries about shipping. We will be in touch within 24 hours*
Please follow for the steps to making a return - We promise it's easy
If you are in any way unsatisfied with your order please get in touch.
You must return the product within 15 days from the date of receiving the order. For international orders, returns must be made within 20 days from the date of receiving the order. Once this time period passes, no returns or exchanges will be accepted. As our deliveries are tracked, we are notified when the order reach our customers.
STEPS TO RETURN:
Fill out the returns form to your right and we will be notified.
Pack the items in its original packaging
Send it via tracked service to the address : YAKSHI MALHOTRA, Flat 4 Dudley House, 389 Mansfield Road, Nottingham NG5 2DG, UK
To be eligible for a return, your garment must be unused and in the same condition that you received it, including all tags. You will also need to return the original invoice with the returns form. We request a return form as we want to understand why the product was not right for you and how we can make it better. So please do let us know your reviews as we really appreciate our customers being honest with us. We only want to get better :)
For your own protection, you are advised to obtain proof of posting. We will not compensate for returned packages lost in the return shipping. Any shipping charges incurred when returning the item are your responsibility.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you return has been approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days (depending on your bank).
If your item is deemed faulty, damaged or defected we will provide you with a replacement as soon as possible. In this event we will also refund you the cost of returning the item to us upon receiving proof of postage. If you do not require a replacement, we will refund you the total cost of the original order in addition to the cost of returning the item to us, upon the receipt of proof of postage.
Please note that items damaged as a result of normal wear and tear are not considered to be faulty.
Our garment need to be cared for to ensure that they do not shrink or become misshaped through machine and hand washing methods. As such, we will not accept responsibility for damaged items should you neglect to take care. Garment care instructions can be found on the inside care label of your garment.
Please note that we will not refund additional duties, taxes or any additional charges you may have.
In the event of a size not fitting, we will be happy to exchange it for another size. You will be required to pay for the shipping of the returned garments, however you will not be required to pay for the shipping of the replacement garment. Please send along the relevant information with the product such as size, colour et or simply email us to inform us of the change :)
If you are based in the EU, in accordance with the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to cancel your order up to and including 7 working days after receiving your order. You must however, provide a written request of cancellation within this period(email). However, if the product has already been shipping, you must return the goods at your own cost.